Returns & Refunds

You may request a return within 30 calendar days after confirmed delivery. The item must be unused, uninstalled, undamaged, and returned with its original packaging and accessories. Proof of purchase is required.

Email jiangxiaoxuan47@gmail.com before sending anything. Include your order number, reason for return, and clear photos when the item is damaged, incorrect, or does not fit. We will provide return authorization and the correct return location. Returns sent without authorization or to an address shown on a parcel label may be refused.

Report visible damage, a wrong item, or a verified fit problem within 7 days after delivery. Keep the product and packaging while we review the claim. When the claim is approved, AKIIKA will provide an appropriate replacement, refund, or return instructions at no additional product cost. Normal wear, accidental damage, misuse, and ordering the wrong key profile are not product defects.

For an approved change-of-mind return, the customer is responsible for tracked return shipping. Original express-shipping charges are not refundable. We do not charge a restocking fee, but we may reduce a refund for missing parts or loss in value caused by handling beyond what is reasonably necessary to inspect the item, where permitted by law.

After an authorized return is received and inspected, we will notify you of approval or rejection. Approved refunds are sent to the original payment method, normally within 5–10 business days. Your bank or payment provider may need additional time to post the credit. This policy does not limit rights that cannot be waived under applicable consumer law or any separate rights available under PayPal Buyer Protection.

Contact us as soon as possible if you need to cancel. We can issue a full refund if fulfillment has not started. Once an order has been processed or transferred to the carrier, it must follow the return process above.